Privacy Policy.

Draft for review by DHCC Free Zone’s legal team. Last updated 16 October 2026.

This Privacy Policy explains how DHCC Free Zone (“we”, “us”, “our”) collects, uses and protects personal data when you use this website, contact us or apply for our services. We process personal data in line with the applicable data protection laws of the United Arab Emirates.

1. The information we collect

Information you give us

• Contact details, such as your name, email address, phone number and preferred contact method, when you request a call back or apply.
• Details about your plans, such as the business activities, license package, company name or notes you share with us.
• Documents and identity information you provide when you apply for a license, visa or other service, such as passport copies and proof of address.

Information collected automatically

• Technical data, such as your IP address, approximate location derived from it (city and country), browser, device type, screen size, language and time zone.
• How you reached and used the website, such as the referring website, campaign tags (UTM parameters), ad click identifiers, the pages you viewed and time on site.
• Analytics and advertising measurement data collected through Google Tag Manager and the tools it loads, such as pages viewed, device information and interactions with our campaigns.
• Information stored in your browser to keep the form you started and your preferences, described in our Cookie Policy.

2. How we use your information

• To respond to your enquiry and give you the information or advice you asked for.
• To process applications for licenses, visas, renewals and other services.
• To meet our legal and regulatory obligations, including identity checks, anti-money laundering rules and record keeping.
• To understand which pages and campaigns help people find us, and to improve our website and services.
• To protect our website and forms from spam, fraud and misuse.
• To send you updates about our services where you have agreed to receive them. You can opt out at any time.

3. Why we are allowed to use it

We use personal data where you have given your consent, where we need it to take steps you have asked for or to provide a service, where the law requires it, or where we have a legitimate interest in running and improving our services that is not outweighed by your rights.

4. Who we share it with

• Government and regulatory authorities, where needed to issue your license, visas, approvals or registrations, or where the law requires it.
• Service providers who help us run our website and services, such as hosting, security, email and communication providers, under agreements that protect your data.
• Analytics and advertising providers, such as Google, that help us measure how our website and campaigns perform.
• Banks and other partners, only where you ask us to help you with their services.

We do not sell your personal data.

5. Transfers outside the UAE

Some of our service providers may store or process data outside the UAE. Where this happens, we take steps to make sure your data stays protected, as required by applicable law.

6. How we protect your information

We use technical and organizational measures to protect your data, including encrypted connections, access controls and limits on who can see enquiries. No website can be completely secure, so please contact us if you think your data has been put at risk.

7. How long we keep it

We keep enquiry data for as long as we need it to respond to you and follow up on your plans, and company and application records for as long as the law or our regulations require. When we no longer need it, we delete or anonymize it.

8. Your rights

Subject to applicable law, you can ask to access the personal data we hold about you, correct it, delete it, restrict or object to how we use it, or withdraw your consent. To make a request, contact us through our contact page. We may need to confirm your identity first.

9. Children

Our website and services are for adults. We do not knowingly collect personal data from children.

10. Other websites

Our website may link to other websites, such as government portals. Their own privacy policies apply when you visit them.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

12. Contact us

For questions about this policy or your personal data, contact DHCC Free Zone through our contact page, or visit us in Dubai Healthcare City, Dubai, United Arab Emirates.